Refund Policy

We have a no return policy, which means you cannot return your items when you place an order from our shop. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we will make and send to you again. no return will be done or full refunds will be made. You must provide pictures of the condition of the toy or item that you received.

To start a return, you can contact us at winniethebirdsshop@gmail.com. 

 

Refunds

We welcome serious customers only, if you want to refund and cancel order when order place within 24 hours, you need to pay 5% credit card fee when we done cancel order and refund for you. After 24 hours no cancel order in our shop. Because our team needs to work out the order for you as soon as possible, we hope you understand.

We will notify you once we’ve received your email for your refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.